conVRse creates an immersive and personalized customer experience.
By using a simple VR (Virtual Reality) headset such as Google Cardboard or Samsung GearVR with a mid-range smartphone, customers find themselves in a 3D simulated virtual room, face-to-face with PNB MetLife’s insurance expert “Khushi”, a virtual avatar with a human voice, powered by one of the many live PNB MetLife insurance experts. These insurance experts are able to personalize the content shown to customers, including policy details, images, and videos.
Based on conVRse team’s observation and insights, customers are facing some challenges below in regards to servicing:
To overcome these challenges, conVRse aims to:
The conVRse team member is Aditya Rajashekaran.
Are you interested to learn more about conVRse or do you want to give it a try?